User Help and Support

Top Questions

• I can't select the "versus" style
• I've plugged in my dance pad, but it's not working
• How can I import an mp3 file into StepMania?
• I set the Coin Mode to PAY and now I cannot get back into the Options menu to change it back.
• When I launch StepMania, my monitor is blank, says "please check pc display settings", or says "Out Of Frequency Range"

Get the latest stable StepMania release

If you pre-release or pre-final version of StepMania 3.9, your first step should be to upgrade to the final release of StepMania 3.9. Check the downloads Downloads page for the latest stable version.

Check the StepMania web site for more info

• Frequently Asked Questions
• Dance Pads
• USB Adapter Compatibility
• Video Driver Troubleshooting

Post the problem on our message boards

Our troubleshooting pages will help you gather information about your problem.

• Troubleshoot Input Problem
• Troubleshoot Songs Problem
• Troubleshoot Crash Problem
• Troubleshoot General Problem

Next, post your troubleshooting information to the StepMania Message boards (free registration required - click Register in the top navigation) so that developers and other users can help you solve the problem.

Log files

Someone on the message boards may reply to your question asking for the StepMania log files. The StepMania log files include:

• info.txt
• log.txt
• crashinfo.txt (if your problem resulted in the crash window showing)

For StepMania 3.9, these files are usually located in c:/Program Files/StepMania/
For StepMania 4.0, these files are usually located in My Documents/StepMania CVS/Logs/
For StepMania 5.0, these files are usually located in "%APPDATA%/StepMania 5/Logs/"

Also, if your problem is specific to a certain song, please include a link to the song's step file (.sm or .dwi).